FAQ

FAQ
Refunds

If your item is damaged or lost, we can provide you with a refund. Just send us a message on the Contact Us page.

Shipping Options

We are proud to offer international shipping services that currently operate in over 200 countries and islands around the world. Nothing is more important to us than bringing great value and service to our customers. We will continue to evolve to meet the needs of all our customers, providing service that exceeds expectations anywhere in the world.

How do you ship packages?

Packages shipped from our Canadian warehouse are shipped via DHL.

Do you ship worldwide?

Yes. We offer free shipping to over 200 countries worldwide. However, there are certain locations that we are unable to ship to. If you happen to be located in one of these countries, we will contact you.

What about customs?

We are not responsible for any customs fees once the item is shipped. By purchasing our products, you agree that one or more packages will be shipped to you and that customs fees may apply when they arrive in your country.

How long does shipping take?

Shipping times vary by location. Here are our estimates:
Location *Estimated Shipping Time
Canada 1-4 business days
Europe 4-25 business days
Australia, New Zealand, Asia 4-30 business days
Mexico, Central America, South America 4-30 business days
*This does not include our 2-5 day processing time.

Do you provide tracking information?

Yes, once your order ships, you will receive an email with your tracking information. If you do not receive tracking information within 7 days, please contact us.

My tracking says "No information available at this time".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information about your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, sometimes items from the same purchase are sent in separate packages even if you specify combined shipping.

If you have any additional questions, please contact us at contact@paddlefusion.com and we will do our best to help you.